Customer Service Supervisor at APM Terminal

, the results you deliverAPM Terminals
matter. We will give you lots of
responsibility right from the start and
plenty of opportunities to achieve your full
potential. For all of our employees, we offer
fair, competitive compensation and
rewards which include continuous
development opportunities. Since our
talented employees are the foundation of
our company culture and our success, we
reward performance in a way that
promotes continued achievement.
APM Terminals is recruiting to fill the below
position of:
Job Title: Customer Service Supervisor
External
Ref.: AT-017510
Location: Lagos
We Offer
Value and team-based leadership.
An open and engaging working
environment.
A wide range of international career
opportunities.
Opportunities for personal and
professional growth in a dynamic
environment.
Competitive compensation packages
Key Responsibilities
Supervises and coordinates the activities
of staff engaged in customer service
activities.
Receives, follow up and responds to
complaints from customers on the
terminal’s landside operations.
Responsible for administrative activities
such as preparation and dissemination of
daily list of containers to be physically
examined to Clearing agents/consignees,
Customs & other government agencies.
Provides complete and accurate reports
to management as required.
Ensures adequate staffing for the
Customs physical examination operations.
Observes and evaluates workers
performance directed at developing a
competent & motivated team which
provides outstanding customer service.
Responsible for the safe and efficient
operations of the Customs physical
examination.
Processes Customs documentation for
transfer of containers to ICDs.
Monitors the transfer of ICD containers
and ensures that all are transferred
within the free day’s period for ICD
containers.
Provides cover for the rotating gate
supervisors.
Performs any other related activities, as
designated by the Gate Manager.
Requirements
Qualifications / Experience
HND / BSc.
Minimum of 3 years experience in a port
environment or in related field.
Skills
Requires good verbal and written
communications skills in English
Strong personal drive and commitment to
continuous improvement
Good presentation skills.
Effective negotiation and conflict
resolution skills.
Service Orientation.
Social perceptiveness.
Compile statistics.
Correspondence skills.
Phone Etiquette.
Time Management
Application Closing Date
5th March, 2013
Method of Application
Interested and qualified candidates should:
apply online
Note: When the page opens, at the Country
drop down, select Africa-Nigeria, then click
Customer Service Supervisor External