Customer Relationship Officer at Standard Chartered Bank

- WeStandard Chartered Bank Nigeria
attract talented individuals. Not only can
they give you the benefit of their
experience, they also reveal a closer, more
personal look at the wide range of global
opportunities we offer. At the core of the
Group’s people strategy is our focus on
employee engagement.
Engagement is a key driver of productivity
and performance, which creates the
foundation of our performance culture. We
encourage and focus on the behaviours
that bring out the very best from every
employee, assessing their performance not
just on results but on how those results
were achieved. To further embed these
behaviours we have a remuneration
programme in place, carefully designed to
incentivise our employees to live our values
every day.
We are recruiting for the position of:
Job Title: Customer Relationship Officer
Job ID:
371040
Job Description
To acquire, deepen and grow Priority
Banking customer relationships through
effective relationship management .
Focusing especially on the analysis and
satisfaction of Priority customers personal
finance and investment needs.
Key Roles & Responsibilities
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Achieve branch overall profitability target
Actively grow the Priority & International
Banking segment through New to Bank
customer acquistion
Implement and execute regular sales
activities to generate business for the
segment
Increase customer satisfaction and
service quality as per established
standards
Lead generation through organised sales
presentations to groups and
organisations
Solicit referals from other parts of the
group as well as busines referals to other
business units
Maintain excellent customer experience
and grow customer loyalty
Portfolio growth
Grow product holdings per customer
Grow the number of customers signed on
to alternate channels
Resolve customer complaints within the
expected time frame
NIL fraud
Dormant account reactivation
Improve the branch and segment NPS
scores
Consistently adhere to local and
international regulatory standards
Qualifications & Skills
Strong Banking and Financial Institutions
sales experience.
University graduate with strong academic
credentials
Sound knowledge of banking products
and services, banking procedures, local
laws and regulations
Excellent financial market knowledge and
competitive awareness
Strong interpersonal and
communications skills
Team player who shows initiative and
assertiveness
Sales driven
Strong customer service orientation
Application Closing Date
28th February, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, at the
Location dropdown, select Nigeria – SCB
and click Customer Relationship Officer