Sunday, 13 January 2013

Job Description
Customer Relationship Officer – Lagos
Standard Chartered Bank – Nigeria – SCB
Job Description
To acquire, deepen and grow Priority
Banking customer relationships through
effective relationship management .
Focusing especially on the analysis and
satisfaction of Priority customers personal
finance and investment needs.
Key Roles & Responsibilities
* Achieve branch overall profitability target
* Actively grow the Priority & International
Banking segment through New to Bank
customer acquistion
* Implement and execute regular sales
activities to generate business for the
* Increase customer satisfaction and
service quality as per established standards
* Lead generation through organised sales
presentations to groups and organisations
* Solicit referals from other parts of the
group as well as busines referals to other
business units
* Maintain excellent customer experience
and grow customer loyalty
* Portfolio growth
* Grow product holdings per customer
* Grow the number of customers signed on
to alternate channels
* Resolve customer complaints within the
expected time frame
* NIL fraud
* Dormant account reactivation
* Improve the branch and segment NPS
* Consistently adhere to local and
international regulatory standards
Qualifications & Skills
* Strong Banking and Financial Institutions
sales experience.
* University graduate with strong academic
* Sound knowledge of banking products
and services, banking procedures, local
laws and regulations
* Excellent financial market knowledge and
competitive awareness
* Strong interpersonal and
communications skills
* Team player who shows initiative and
* Sales driven
* Strong customer service orientation

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