1. Specialist Training Development
Location: Lagos, NG
RESPONSIBILITIES FOR THESE JOBS IN LAGOS
TODAY AT ETISALAT
- Address identified learning gaps by
generating skills audits, performing
Training Needs Analyses, developing
curricula and determining suitable
instructors
- Administer and deliver frontline Customer
Care and Sales training programmes
- Provide creative and effective blended
learning approaches to all training
participants on a diverse range of subject
matters
- Ensure quality training programmes are
developed, customized, approved,
maintained, revised and properly
documented as required
ETISALAT NIGERIA CAREER OPPORTUNITIES:
JOBS IN LAGOS TODAY AT ETISALAT
- Assist the Manager-Training with
scheduling, conducting and facilitating
blended learning programmes, classes,
seminars, sessions and workshops
- Develop, customize and maintain related
training support materials which will aid
trainers in delivery of training
- Perform a variety of routine daily tasks,
review reports, prepare correspondence
and participate in special departmental
projects
- Develop extensive training plans to
address all job functions and ensure proper
execution of the training plans on annual
bases
- Query and analyze post-training
evaluations to determine the effectiveness
of learning interventions
- Offer training counseling to frontline
Customer Care and Sales staff
- Conduct periodic assessments to get the
ROI for the trainings executed in
conjunction with line managers
- Create well-rounded e-learning modules
towards ensuring that over-dependence on
classroom training is significantly reduced
- Provide appropriate intervention
programmes to address gaps, e.g on-the-
job training, assessment centre, class/
video learning and e-learning
- Monitor improvements in competence
levels after the delivery of learning
interventions over a specified period of
time to ensure that root causes of training
inadequacies are accurately traced to
trainers, vendors and/ or participants
- Maintain training documentation and
records by managing the training database
- Generate appropriate training reports for
management attention and action
- Review reports from performance
management with a view to ensuring that
customized learning interventions are
proffered to address identified gaps
REQUIREMENTS FOR THIS JOBS IN LAGOS
TODAY AT ETISALAT
- First degree or equivalent in relevant
disciplines
- Between three (3) and five (5) years
directly relevant post-NYSC work
experience, preferably in a Call Centre
business environment
- Ideal candidate must be able to
demonstrate:
- Excellent planning, organizing, facilitation
and training skills
- Excellent problem-solving and analytical
skills
- Excellent understanding of Customer
Service principles and GSM business
environment
- Good technical knowledge of systems and
applications
- Familiarity with developing training
curricula and identifying learning needs
METHOD OF APPLICATION FOR THESE JOBS IN
LAGOS
http://careers.etisalat.com.ng/OA_HTML/
OA.jsp?page=/oracle/apps/irc/
candidateSelfService/webui/
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APPL&OASF=IRC_VIS_VAC_
DISPLAY&akRegionApplicationId=821&
transactionid=240712450&retainAM=N&
addBreadCrumb=RP&p_svid=476&p_
spid=4091&oapc=7&oas=J0ehgNh0
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